General
These terms apply in respect of sales of Balkwell Ltd and ISOBUILDER® looseleaf books, bound books, CDs, software, online services including iSOS, telephone services, newsletters, magazines and any combinations of such formats and updating services and information packages ("Goods") as determined by Balkwell Ltd ("the Supplier"). "Customers" are defined as named subscribers to subscription Goods or purchasers of non-subscription Goods. Goods supplied may differ from those advertised in the Supplier's catalogue or other promotional material. Such differences will not materially alter the Goods. These terms and conditions will be interpreted in accordance with the Laws of England and Wales.

Price
The Supplier reserves the right to change the contents and/or price and/or delivery charges of any Goods at any time without prior notification.

The price payable shall be the total price specified in the Supplier’s current price list, less any discounts agreed in advance by the Supplier and plus the applicable cost of packaging, postage and delivery ("Delivery Charges").

The price payable for subscription products after the initial subscription period is the Supplier’s list renewal price at the anniversary of the commencement of the subscription or shall be the price advised by the Supplier when notifying the Customer of the forthcoming renewal.

Any discounts agreed by the Supplier at the date of these terms and conditions shall have effect only for the duration of the subscription period covered by the Customer invoice or sales confirmation letter/e-mail unless specified in advance in writing.

Prices are subject to VAT at the applicable rate.

Subscriptions
Subscriptions commence on the date of order ("Commencement Date") and continue until terminated by the Supplier by no less than 30 days written notice to expire on an anniversary of the Commencement Date or by the Customer within 30 days of the Supplier’s notice of the renewal of the subscription as specified below.

The Supplier will notify the customer in by letter or e-mail before each anniversary of the Commencement Date of the price payable for the next subscription period and, where the subscription relates to a CD or online product, of any change to the licence terms and conditions applicable to that product.

Licences and electronic content
The Licensor limits usage of the electronic service to the agreed number of users as specified in the product offer. Unless otherwise stated, usage levels refer to the totality of different users who are required to access the service in the client organisation.

Selected information packages include electronic versions of all/part of the service, CD software, online versions of all/part of the service as an integral part of the overall service. Customers will be provided with CDs containing the work and software and/or online access instructions as required to enable access and use through a computer or other electronic device as specified in the product offer.

Online, CD and services provided through any other electronic delivery mechanism are supplied subject to the licence terms and conditions supplied with the product. The Customer is required to review and accept these terms before first using the product. Use of the product is implied acceptance of the terms.

Delivery of online products is made using the World Wide Web. All warranties, express or implied, regarding the availability of any online product at any particular time or times are excluded.

iSOS email advice lines

• iSOS email advice lines are telephone advisory services on a variety of areas of business management.
• Advice is given on the understanding that the Supplier is not in business as a lawyer,legal consultant or medical practitioner.
• The service may be used by the Customer to obtain advice relating to their own organisation at one address. This service is not available to organisations or consultants acting as advisers to third parties.
• A membership number must be quoted at the beginning of every call. Advice can only be given to Customers who have a current, paid subscription.
• The Advice Line telephone numbers are confidential and must not be revealed to anyone.
• Calls may be monitored/recorded for quality assurance purposes.
• The Supplier reserves the right to change these conditions at any time.

Trial, money back guarantee and return policy
Goods offered on a Trial or Money Back Guarantee basis allow the Customer to examine the Goods within the Trial or Money Back Guarantee period (28 days from the date of despatch unless notified otherwise). Customers not wishing to subscribe to the Goods should return them before the end of the Trial or Money Back Guarantee period. Customers failing to return the Goods by the end of the Trial or Money Back Guarantee period will be deemed to have accepted the offer to subscribe and will be liable for payment of the subscription fee invoice.

The Customer is also responsible for the costs of returning the item(s) to the supplier. For protection, the Customer may want to insure any returned items as the Supplier will not be held responsible for the condition of the items being returned or for lost or misdirected items sent back to the Supplier.

In the case of online services Customers wishing to return the Goods under the conditions listed above should return the invoice and/or sales confirmation letter/e-mail with relevant instructions within 7 days of receipt of the Goods.

Claims for damaged Goods or partial delivery or complete loss of consignment must be notified within 28 days of the date of invoice.

The Customer's refund will be processed and returned to the Customer using the same purchase method used to acquire the item(s). These conditions do not affect the Customer's statutory rights as a consumer.

Cancellation
No refund is available in the event of cancellation at any point during the subscription period in respect of any Goods.

Liability
The Supplier warrants that the version of the Goods supplied will be free of defects that prevent access by the users and meets the full required operating capability.

Although great care has been taken in the compilation and preparation of the Goods to ensure accuracy, the Supplier will make every endeavour to remedy any errors or attributable omissions. The Supplier's entire liability and your exclusive remedy, shall be the replacement of the Goods that do not meet the warranty given above. In no event will the Supplier be liable for damages of any kind, direct, indirect or consequential (including, but not limited to, loss of profits) however arising, even if the Supplier has been advised of the possibility of such damage. The supplier does not guarantee the accuracy, content, or timeliness of online or electronic services or that they or related systems are free from viruses or other contaminating or destructive properties. Time is not of the essence for delivery of Goods and the Supplier's liability for incorrect delivery or failure to deliver is limited to the replacement of Goods.

Advertising
Terms and conditions relating to the sale and provision of display advertising in Supplier Goods are subject to separate terms and conditions supplied with the confirmation of advertising order bookings.

Payment
Payment for invoiced Goods is due within thirty days of invoice, in the currency of the invoice and drawn on a UK based bank or any other such method as agreed by the Supplier. Failure to pay all outstanding amounts by the due date may result in the withholding of further supplies to the Customer.

How to Pay
Cheques should be made payable to Balkwell Ltd, for BACS & Credit Card payments: please phone 01909 512135 or email info@isosonline.com.